Return & Refund Policy

Overview

At Mr Winston, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted. By making a purchase from our store, you agree to the terms outlined below.

Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • All original tags and packaging must be intact

  • Proof of purchase is required

Items that do not meet these conditions may not be eligible for a return.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale

  • Gift cards

  • Items showing signs of wear, damage, or alteration

Return Process

To start a return, please contact our support team at:
📧 info@mrwinstonstore.com

Include your order number and the reason for the return in your email. Our team will provide further instructions once your request is reviewed.

Customers are responsible for return shipping costs unless the item received was incorrect or defective.

Exchanges

If you would like to exchange an item for a different size or color, please contact us at info@mrwinstonstore.com. Exchanges are subject to stock availability.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method

  • Processing time may take 5–10 business days, depending on your payment provider

Original shipping fees are non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@mrwinstonstore.com with your order number and clear photos of the issue. We will resolve the matter as quickly as possible.

Late or Missing Refunds

If you have not received a refund after the processing period, please check with your bank or payment provider first. If the issue persists, contact us at info@mrwinstonstore.com for assistance.

Policy Changes

Mr Winston reserves the right to update or modify this Return & Refund Policy at any time. Changes will take effect immediately once posted on our website.

Contact Us

For any questions regarding returns or refunds, please contact our support team at:
📧 info@mrwinstonstore.com

Thank you for shopping with Mr Winston.